Privacy Policy隐私政策

Shanghai Guoyantang TCM Clinic Co., Ltd. ("we") respects and protects your privacy. This policy explains how we collect, use, store, and safeguard the information you submit through this website.

上海国延堂中医诊所有限公司（以下简称「我们」）尊重并保护您的个人隐私。本政策说明我们如何收集、使用、存储和保护您通过本网站提交的信息。

1. Information We Collect

1. 我们收集的信息

• Booking details: name, phone number, requested service, preferred date and time
• 预约信息：姓名、联系电话、意向服务、期望日期与时段
• Communication records: content of your inquiries via our AI assistant
• 沟通记录：您通过在线咨询（小延 AI）与我们沟通的内容
• Technical data: access logs (for website security and service improvement)
• 技术信息：访问日志（用于保障网站安全与服务改进）

2. How We Use Your Information

2. 信息用途

Information you submit is used solely for booking arrangement, triage communication, and booking notifications (confirmations, rescheduling, completion, or cancellation). It will never be publicly displayed, sold, or shared with unrelated third parties.

您提交的信息仅用于预约安排、分诊沟通与预约通知（如确认、改期、完成、取消提醒），不会公开显示，不会出售或提供给任何无关第三方。

3. Storage & Protection

3. 信息存储与保护

Booking data is stored with encryption and access controls; only authorized staff may access it for service purposes. By checking the consent box on the booking form, you authorize us to process your information as described (with an audit trail retained).

预约数据加密存储、访问受权限控制；仅授权工作人员可因预约服务目的查阅。您在预约表单勾选「同意」即视为授权我们按本政策处理上述信息（系统留痕）。

4. Retention

4. 信息保留

Booking information is retained only as long as necessary for after-service and compliance purposes, then deleted or anonymized.

预约相关信息在服务完成及合理账期后保留必要时间用于售后与合规，超期后删除或匿名化。

5. Your Rights

5. 您的权利

You may contact us at any time to access, correct, or delete your booking information, or to withdraw your consent. Contact details are provided in the page footer.

您可随时联系我们查询、更正或删除您的预约信息，或撤回同意。联系方式见页面底部。

6. Cookies

6. Cookie

This website uses strictly necessary cookies to maintain sessions and core functionality. We do not use cookies for cross-site advertising.

本网站使用必要的 Cookie 维持登录会话与基础功能，不用于跨站广告追踪。

7. Updates

7. 政策更新

Material changes to this policy will be posted on this page with a revised effective date.

本政策如有重大变更，将在本页面更新并标注生效日期。